About Us
We are a Pune based Food and Beverages D2C company, catering to the healthy snacking category. Snacking is becoming a big challenge these days where people are short of time, and struggling to keep the diet RIGHT! Snacks that are all natural, filled with nutrients and delicious at the same time are the need of the hour and we are here with VIKALP’S! Snacking with impunity. Our range of products are protein rich and vegan. Check it out!
About Us
Terms and Conditions
Effective Date: 22nd January 2025
Welcome to Vikalps! These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our platform, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
1. General Information
1.1. Business Name: Vikalps
1.2. Location: Pune, India
1.3. Nature of Business: Online sale of snacks.
2. Eligibility
2.1. You must be at least 18 years old to place an order. If you are under 18, you may use our services only with the involvement of a parent or guardian.
2.2. By using our services, you confirm that you have the legal capacity to enter into these Terms.
3. Products and Pricing
3.1. Product Descriptions:
We make every effort to provide accurate information about our snacks. However, there may be slight variations in packaging, color, or size.
3.2. Pricing:
All prices listed on our website are in INR (Indian Rupees) and are inclusive of applicable taxes unless otherwise stated.
3.3. Changes:
We reserve the right to modify or discontinue products, adjust prices, or update descriptions without prior notice.
4. Orders and Payments
4.1. Placing Orders:
Orders can be placed through our website or authorized platforms. You are responsible for providing accurate delivery details.
4.2. Payments:
We accept payments through [list payment methods, e.g., UPI, Credit/Debit Cards, Net Banking, etc.]. All payments must be completed before order confirmation.
4.3. Order Confirmation:
After placing an order, you will receive a confirmation email or SMS. This confirmation indicates that your order has been accepted.
4.4. Cancellation:
- Orders can be canceled within [insert time frame, e.g., 1 hour] of placing the order.
- Refunds for cancellations will follow our refund policy.
5. Delivery and Shipping
5.1. Delivery Areas:
We currently deliver within Pune, India. Delivery to other locations may be subject to availability.
5.2. Delivery Time:
Delivery times vary depending on your location and selected shipping method. While we strive to meet delivery timelines, delays may occur due to unforeseen circumstances.
5.3. Shipping Charges:
Applicable delivery charges will be displayed at checkout.
5.4. Failed Deliveries:
If a delivery fails due to incorrect address details or unavailability of the recipient, additional delivery charges may apply.
6. Refunds and Returns
6.1. Refund Policy:
Refunds will only be issued in the following scenarios:
- Damaged or defective products.
- Incorrect items delivered.
6.2. Return Policy:
Returns must be initiated within [insert days, e.g., 7 days] of delivery. Items must be in their original packaging and unused.
6.3. How to Request a Refund or Return:
Contact our customer support at [insert email/phone number] with your order details.
7. Customer Responsibilities
7.1. You are responsible for providing accurate order and delivery details.
7.2. You must inspect all items upon delivery and report any issues within [insert time frame, e.g., 24 hours].
7.3. Our snacks are for personal consumption only. Reselling our products without permission is strictly prohibited.
8. Intellectual Property
All content on our website, including text, images, and branding, is the property of Vikalps. Unauthorized use or reproduction of this content is prohibited.
9. Limitation of Liability
We are not liable for:
- Allergic reactions or adverse effects caused by our snacks.
- Delays or failures in delivery due to circumstances beyond our control (e.g., natural disasters, strikes).
- Unauthorized access to your account or misuse of our services.
10. Privacy Policy
We value your privacy. Please refer to our [Privacy Policy] for information on how we collect, use, and protect your data.
11. Governing Law
These Terms are governed by the laws of India, and any disputes will be subject to the jurisdiction of the courts in Pune, India.
12. Amendments
We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting on our website.
13. Contact Us
For any questions or concerns, please reach out to us:
Email: [insert email]
Phone: [insert phone number]
Thank you for choosing Vikalps for your snack cravings!